Practical cloud, AI and automation for small businesses. Websites and simple workflows that help you handle enquiries, bookings and everyday admin.
Find your next step ↗Start with the task that slows you down. Build a simple solution around the way you work.
Not another generic chatbot. A practical email assistant that understands the conversation and gives you a clear next action.
Helen and Flynn make the first check of a new enquiry. They can read, classify and move messages, remove suspected spam from the main inbox, and gather approved details into a customer profile with links back to the source conversation.
Draft replies using approved business information and customer history. If a detail is uncertain, the draft should ask you to check it.
Helen and Flynn are planned to make the first check of incoming enquiries, store approved context, and prepare or send replies under rules agreed with you. Spam handling, profile updates and any human review steps will be defined before connection. We will test the agreed workflow with synthetic data before a live pilot.
We are exploring a customer-dedicated AWS setup, shared hosting, or a customer’s own local server. The AI provider and where message content is processed will be agreed before a live connection; shared hosting will require tested separation between customers.
In short: it reads message content and approved customer details, nothing is sent automatically, and anything uncertain is left in the draft for you to check. Hosting and the AI provider are agreed before anything connects to a live inbox.
Discuss an inbox pilot ↗For cleaners, dog groomers, salons and other appointment-based businesses.
For electricians, plumbers, gardeners and independent trades.
Charles Snedden builds and supports snedden.net directly, drawing on a background in enterprise cloud platforms, CRM systems and workflow automation. Projects are scoped and delivered by Charles, with trusted specialists brought in where a job needs them.
You don't need to know which tool you need. Start with what's taking too much time.
We look at how enquiries, bookings and everyday admin work today.
A focused scope, a clear price and an example you can understand before committing.
Set it up, walk through it together and agree what support you need.
Search engine optimisation helps search engines understand your website. Generative engine optimisation makes your business information clear and useful to AI-powered search tools.
Useful service pages. Direct answers to customer questions. Fast, accessible pages. Consistent business details and accurate structured data.
Local information is added around your real service area. Rankings and AI mentions can’t be guaranteed.
We start by looking at what you already use. Where possible, the solution builds on those tools. Any new subscriptions or integration limits are discussed before work starts.
Helen and Flynn are planned to make the first check of new enquiries. Their ability to move messages or send replies will follow permissions and review rules agreed before setup.
Yes. Website design, enquiry capture and clear service content can be part of the same project. Search visibility is built around accurate, useful information about your business.
Every project starts with a short call about what you need. From there we agree a fixed price for the first piece of work before anything begins, so there are no surprises partway through. Ongoing costs, such as hosting or an AI provider's own charges, are set out separately and agreed with you first.
It reads message content and any customer details you've approved, to sort enquiries and draft replies. Where it runs and which AI provider is used is agreed with you before it ever touches a live inbox, whether that's a dedicated setup, shared hosting with tested separation between customers, or your own server. Anything it isn't sure about is left in the draft for you to check rather than sent automatically, and the whole workflow is tested on made-up data first.
Yes, on the same basis as other customers: a short scope, a clear price, and nothing switched on without agreement. See our public sector page ↗ for delivery approach, service area and contact details.
Tell us about the task you'd like to make easier, or the kind of work you're exploring. We reply from start@snedden.net, usually within a working day.